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Are you having problems with Goods or Services?

At South West Aberdeenshire Citizens Advice Bureau we can help you with a range of consumer issues.

We advise you to bring the following documents with you to allow us to make the best possible assessment of the situation:

  • A copy of any contracts, terms and conditions
  • Any other documentation such as receipts
  • Contact details of the service supplier
  • Copies of any letters or emails you have sent or received
  • Photographs of the problem if appropriate

South West Aberdeenshire Citizens Advice Bureau will never ask you to provide confidential, financial or banking details by telephone or email.

We advise clients to keep copies of all correspondence and details of any contracts made.

There is also additional help available on this subject at the Adviceguide website. South West Aberdeenshire Citizens Advice Bureau is not responsible for the content of external internet sites.

While face-to-face advice is always preferable, if your enquiry is urgent or if you are unable to attend in person you can contact the following (please have all relevant documentation to hand when you call):

  • Citizens Advice Consumer Section telephone 0845 404 0506, open Monday - Friday 9am to 5pm, will offer telephone advice on consumer issues
  • Citizens Advice Direct Scotland telephone 0808 800 9060, open Monday – Friday 9am – 8pm and Saturday 10am – 2pm, for a full range of advice